"The
day soldiers stop bringing you their problems is the day you have
stopped leading them. they have either lost confidence that you can help
them or concluded that you do not care. either case is a failure of
leadership"
If
this were a litmus test, the majority of leaders would fail. One, they
build so many barriers to upward communication that the very idea of
someone lower in the hierarchy looking up to the leader for help is
ludicrous. Two, the corporate culture they foster often defines asking
for help as a weakness or failure, so people cover up their gaps, and
the organization suffers accordingly. Real leaders make themselves
accessible and available.
-General Colin Powell (Chairman (Retd.), Joint Chiefs of Staff
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